HEILEN Pilates Membership Terms & Class Packs | Dee Why

At HEILEN Wellness, we believe in flexibility. Whether you’re visiting once a week or building a consistent routine, we offer memberships and class packs that support your lifestyle and goals.

Here’s a breakdown of how it all works:

💳 Weekly Memberships

Our Pilates memberships are available for:

• 1x/week

• 2x/week

• 3x/week

• Unlimited

All are billed weekly via direct debit and renew automatically. There’s no minimum term, and you can upgrade, downgrade, or cancel anytime with 7 business days’ notice to hello@heilenwellness.com.au.

If you're away or unwell, you're also welcome to pause your membership — just give us notice in writing.

📦 Class & Session Packs

Prefer a more casual or personalised option? We offer 10, 20, and 30 session packs for:

• Group Classes

• Semi-Privates

• Private Sessions

Each pack is valid for 12 months and tied to the specific session type (e.g. private vs class). Packs are non-refundable, non-transferable, and cannot be shared between clients. However, you can purchase a pack as a gift — just provide the recipient's details when buying.

📅 Bookings & Studio Etiquette

• Cancel classes with 12 hours' notice

• Cancel privates/semi-privates with 24 hours' notice

• Arriving more than 10 minutes late may result in a no-entry for safety

• Sessions are forfeited for no-shows or late cancels

• Repeated no-shows may result in suspension of access

Need more flexibility? We’re always happy to help — just reach out to our team.

Brows Plans & Perks