• Cianne Van Eck Duymaer Van Twist

The HEILEN COVID-19 flow

Our guide to keeping the studio open and safe for our clients.

Dearest clients,

We value your energy and visits SO much! Our community to everything to us, and your well-being remains top-of-mind.

We have maintained a pristine studio for you while our doors have been closed and now that we are set to open, here is our housekeeping to keep you and our Sanctuary safe.

  • Please ensure you are well enough for your appointment. If you are not feeling well, please let us know- either call us as soon as you can so we can assist you.

  • Please check in on arrival via the QR codes on the door, if it is your first visit back, you will also need to present your vaccination card to us. For now, this is compulsory per the governing recommendations, and we appreciate your understanding and cooperation.

  • Please wear a mask upon entry into HEILEN, and at all times unless you are exercising. You will need to put your mask back on after you finish your exercise.

  • Please sanitize your hands and wear the correct attire for your appointment. We have Grip socks and HYPOXI gloves for sale, however you will need to ensure you bring everything you need for your appointment/class, including a towel and waterbottle. For HYPOXI: you must wear socks, full length tights and long sleeve top (no zips or beads). You must have walking shoes if on the VACUNAUT. You must have your cotton gloves for the HDC.

  • Please ensure you are arriving 5 minutes prior to your class or appointment, no earlier. This is to avoid congestion at the entry (we have staggered appointment and class times). If you happen to arrive earlier, or your Coach is not quite ready for you, please take a seat on the outside chairs. Your Coach will come and get you once your session is ready/clean.

  • Please clean your area, mat and props with the provided sprays and wipes after classes, and put away your props so it is ready for the next client. Coaches will sanitize the HYPOXI studio and the Pilates equipment used in Private/Semi-Private sessions. Note that class and appointment times have been set to 45 minutes to accommodate additional cleaning time.

  • We love that we are able to be social now! Enjoy our community, but please be mindful of not gathering in more than groups of 5 outside the studio.

  • We love having you at HEILEN, and there's nothing worse than empty appointments and classes for us and our community. Please know we have a 12 hour cancellation window for all appointments and classes. You can reschedule (and cancel) prior to this window via our app or by contacting the studio, however within this window will incur a penalty, and no-shows will incur the full cost of the session.

  • For our community, please remember our studio and team have been in lockdown with you for months, please be patient and work with us as we find our flow again! It wont take long but we are bound to have our human moments!

  • For our un-vaccinated friends, we cant wait to welcome you into the studio too! While we wait for the green light, we are still able to host Mat Pilates in the Courtyard as either Private or Semi Private sessions. Please email if interested hello@heilenwellness.com.au

Phew! Housekeeping right?! Again- we thank you so much for you continued love and support- we are delighted to be opening again and doing what we do best.

WELCOME BACK to @heilenaus!

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